Refund Policy

Publication: 11/23/2021.
From the date of publication, the document applies to new and existing ApiX-Drive Users.

Terms and definitions not defined in this document are defined in the ApiX-Drive Terms of Use.

1. This document regulates the conditions for refunding funds to Users who have paid the cost of subscribing to a paid Plan in the Service, which is provided by Apicom Solutions OÜ (“Company”, “we”, “our” or “us”).

2. Please read this document carefully before creating a Personal Account on the Service, as it is an integral part of the Terms of Use and constitutes an agreement and understanding regarding possible refunds between the Company and the User.

3. This document does not apply to Users who use the Service on the terms of a Trial Period or a free Plan.

4. If we delete your Account without stating a reason or through no fault of yours, we will reimburse you a proportionate part of the prepayment made by you for the paid Plan. But we will not refund, in whole or in part, the prepayment of a paid Plan if we delete your Account for any reason for your misuse of the Service, including a violation of the Terms of Use , this document or applicable law.

5. Refunds are made solely at the request of the User, who must send a letter with such a request from his registered email in the Service to the Company's email indicated on the Site and in the Terms of Use.

6. Refunds can be full or partial and can only be made to the details from which the payment was made. For technical reasons, a refund can be made only within 90 (ninety) calendar days from the date of payment.

7. Partial or full refunds are made in case of payment for a subscription to the Plan for more than one period of validity of such Plan, exclusively for the periods of the Plan, in which the User used 0% of actions through the Personal Account.

8. If the payment was made using a promotional code or a discount provided by the Company, then the amount to be refunded for the consumed period of the Plan is recalculated taking into account such a discount or promotional code.

9. Refunds are made within 5 (five) business days after notifying the User from our e-mail address of a positive decision on a partial or full refund.

10. The User agrees that if he has violated the terms of this document or the Terms of Use , the Company will not refund such User.

11. If the User who came through the Partner's Referral Link requests a refund according to this document, the refund to such User for the paid but unused periods of the Plan will be determined by the Company after examining the situation between the Partner, the User brought by him and the Company.

By agreeing to the Terms of Use, you guarantee that you know that you are or are not a User who followed the Affiliate's Referral Link. If you are not sure whether you are a User who followed the Affiliate's Referral Link, please check with the Company's support service before accepting the Terms of Use .