Integration Drift by API

Drift is a cloud-based service that provides widgets for online chats and AI-powered chatbots, as well as other options for effective communication with customers. The main product of the service is Drift Live Chat, it has a targeting function, allowing you to activate live chat only for certain website visitors. You can also configure this chat so that its window appears on clients at the moment when they themselves are ready to enter into a dialogue. The Drift functionality provides automated greetings for VIP clients, and also has extensive personalization options. For example, the platform can send notifications to the administrator if the site is visited by the targeted visitors specified by him. Another important product of the Drift platform is the email management module, which allows you to control all aspects of correspondence with customers by automatically distributing emails to responsible managers. The developers claim that with the help of this tool, you can significantly increase the deliverability of letters and make e-mail marketing more effective. In addition, Drift provides the ability to create a personalized chat bot based on correspondence between company employees and its customers. According to the developers, such an AI bot will provide the most lively and high-quality communication with visitors, which will help to significantly facilitate and speed up the work of the support service. The basic version of the platform (online chat module) is free, and there are also three paid plans with different levels of features.