Customer Experience Strategies Summit

The premier event series in Canada dedicated to CX strategies and technology

MAXIMIZE YOUR BRAND VALUE WITH LEADING-EDGE CX TOOLS

The 12th Annual CX Strategies Summit returns to Toronto in 2023 with some of the top CX experts from the most sought-after brands. Secure your spot today and:

Unleash the power of conversational AI and drive predictable revenue growth.
Implement contactless CX as a crucial aspect for your business survival.
Enable multichannel customer connections for a seamless experience.
Deploy a customer data platform (CDP) to enhance your day-to-day operations.
Achieve the right combination of customer focus and consensus building for a positive business impact.
Leave with best practices from 40+ senior CX executives.

Get your ticket to join the world’s most customer-centric organizations, including, TELUS, Staples, Google, Bombardier, Canadian Tire, Tinder, Canadian Olympic Committee, The Source, Virgin Voyages, Universal Music Canada, Gensler and many more!

This year’s edition is an in-person event featuring roundtable discussions, curated breakout learning and face-to-face networking opportunities. The conference will also be streamed virtually for increased reach and higher engagement.

SOURCE ACTIONABLE CX STRATEGIES

Discover how Staples and Google are revitalizing their customer lifetime value to track profitable acquisition.
Understand how Tinder is adapting its processes to the changing needs and expectations of customers.
Join Bombardier and Google in addressing the need for empathic and coherent customer communications.
Explore how to frame a radical and progressive CX strategy with the Canadian Olympic Committee.
Source expertise from Virgin Voyages on how to deliver the total experience (TX) to every customer who connects with your brand

HARNESS THE POWER OF AN IN-PERSON & VIRTUAL EVENT

This hybrid experience is specially designed to help attendees capture the most value possible!

Expand your network and enhance peer-to-peer learning with a larger audience and a broader reach of attendees.
Cultivate lasting connections through one week of pre-event virtual networking on the summit platform.
Consult industry experts and get your questions answered with the help of an in-person and virtual exhibitor hall.
Connect and build relationships with peers who have similar interests and career objectives using AI matchmaking tools and filters.
Enjoy on-demand speaking sessions and content that can be viewed anytime, anywhere.