Integration ActiveChat

ActiveChat is a platform for developing AI-enabled chatbots for various areas of online business. The service allows you to create chatbots without programming skills for chat forms of websites, instant messengers (WhatsUp, Facebook Messenger) and email. These chatbots support multichannel and are able to automatically process multiple user requests simultaneously across multiple communication channels. An important feature of ActiveChat is Live chat CRM, which allows you to manage all communication channels with clients (website, SMS, e-mail, Facebook, Telegram) using a compact application. CRM functionality is able to automatically segment the audience of users based on the history of requests and direct them to the current request to chatbot with AI or human consultant. According to the ActiveChat developers, the chatbots offered by the service are capable of self-learning. They can understand the intentions and goals of users in order to guide them down the chain to the desired answer or solution. Moreover, they are able to record the emotional state of users in order to select the most appropriate response replicas. AI chatbots from ActiveChat are equipped with an option to monitor user actions on the site, which helps to find the optimal solution for their requests faster and more accurately. The service offers the ability to compose dialogue replicas using a simple constructor with a block structure that includes over 50 blocks. Plus, it integrates seamlessly with various CRMs, Google Sheets and Calendars.