ITSM 365 API

ITSM 365 is a service for automating the work of a helpdesk in a company. The main advantage of ITSM 365 over similar narrowly focused services is the versatility and versatility of its functionality.

For various business areas, especially those related to the sale of various products, customer support should be automated and streamlined as much as possible. Thanks to this, the company's work will be as efficient and productive as possible, it will not have an outflow of customers due to the fact that they will quickly receive detailed answers to their questions.

The functionality of the service allows you to create your own knowledge base. It is able to adapt to the different needs of the company. By filling it with comprehensive answers to frequently asked questions, you can use the time of operators to solve more complex tasks.

At this time, special bots will automatically answer your customers, and when you need "live" communication or the question falls out of the category of frequently asked questions, it will be sent to a free operator.

ITSM 365 API integration

ITSM 365 can be integrated with the services and systems your company uses. To implement this, you will need the services of specialists in the field of IT. If the company does not have a programmer, then it can be hired. But you can find out how qualified this specialist is after the work is completed.

If you do not have time to wait for an unpredictable result, use a reliable solution - the ApiX-Drive online connector. Thanks to its simple interface, you can perform the integration yourself, without any development or programming knowledge, and the whole process will take less than 5 minutes. If something is not clear, you can use the detailed instructions posted on the site's blog.