HelpCrunch API

The multifunctional B2B platform HelpCrunch contains an extensive set of tools for online marketing, sales promotion and support. One of its key options is the multichannel customer support module. With its help, you can easily and quickly set up a widget for instant communication with users via online chat or instant messengers. It also makes it possible to track customer emails and respond to them through a common interface. And the built-in knowledge base will help the audience find answers to their questions on their own.

The next priority module in the HelpCrunch functionality provides a set of lead generation tools to increase sales. Among them, there are chat forms for collecting contacts of leads and communicating with them online. A single interface is also available here for processing all messages via online chat, instant messenger and email. Separately, it is worth noting a number of options for automating online marketing, including sending automatic notifications, marketing and newsletters, and pop-ups. And trigger messages on the site will provide visitors with help and links to useful resources when they need it.

Those who wish to extend the standard features of HelpCrunch can use the API and Webhooks (https://helpcrunch.com/integrations.html) to develop integration of platform tools with external systems. However, you need to consider that for this you will need programming knowledge or the help of specialists. It is much easier and faster to connect integration with hundreds of third-party systems in no-code mode through the specialized ApiX-Drive connector service. With it, you will be able to save a lot of time and other resources by launching the pre-installed HelpCrunch bundle with external software in just a couple of clicks.