- First, you need to register in ApiX-Drive
- Choose what data to transfer from Microsoft Dynamics 365 to Freshdesk
- Turn on auto-update
- Now the data will be automatically transferred from Microsoft Dynamics 365 to Freshdesk
Integration Microsoft Dynamics 365 + Freshdesk
Connect Microsoft Dynamics 365 and Freshdesk via web interface in 5 minutes, without programmers and special knowledge.
Create integration of Microsoft Dynamics 365 and Freshdesk yourself, without programmers
Other available integrations
Microsoft Dynamics 365 (245 available connectors)
Freshdesk (245 available connectors)
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Automation capabilities of
Microsoft Dynamics 365 and Freshdesk
Configure the rules once, according to which the systems will work.
Transmit data at specified intervals from Microsoft Dynamics 365 to Freshdesk.
Transmit data at specified intervals from Microsoft Dynamics 365 to Freshdesk.
Data source: Microsoft Dynamics 365, available actions:
- Get OPPORTUNITIES (modified)
- Get OPPORTUNITIES (new)
- Get OPPORTUNITIES by stage (new)
- Get ACCOUNTS (modified)
- Get ACCOUNTS (new)
- Get CONTACTS (modified)
- Get CONTACTS (new)
- Get LEADS (modified)
- Get LEADS (new)
Data receiver: Freshdesk, available actions:
- Add REPLY to a ticket
- Update TICKET
- Create CONTACT
- Create TICKET
F.A.Q. on integration of Microsoft Dynamics 365 and Freshdesk
How is integration of Microsoft Dynamics 365 and Freshdesk carried out?
How long does the integration take?
Depending on the system you want to integrate, the setup time may vary from 5 to 30 minutes. On average, it takes 10-15 minutes.
How much does it cost to integrate Microsoft Dynamics 365 with Freshdesk?
You don't need to pay for the integration, as all the functionality is available at all plans. You pay only for the amount of data transferred from one of your systems to another through our service. If you have a small amount of data per month, you can use a free plan and switch to a paid one, if necessary. More information about plans .
How many integrations are available in Apix-Drive?
At the moment, we have 268+ integrations beside Microsoft Dynamics 365 and Freshdesk
Information about Microsoft Dynamics 365
This service is a typical representative of CRM systems, but this time from Microsoft. This service was created to organize sales and marketing and simplify the work of the support service. Microsoft Dynamics CRM is able to integrate with other services from the developer (Skype, Office, Exchange Server, etc.) and is well suited for all kinds of companies working in various directions. It is argued that this service is one of the five most popular CRM in the world and the number of users continues to grow steadily. More
Information about Freshdesk
The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More
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