- First, you need to register in ApiX-Drive
- Choose what data to transfer from Freshdesk to Twilio
- Turn on auto-update
- Now the data will be automatically transferred from Freshdesk to Twilio
Integration Freshdesk + Twilio
Create integration of Freshdesk and Twilio yourself, without programmers
Other available integrations
Freshdesk (245 available connectors)
Twilio (163 available connectors)
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Automation capabilities of
Freshdesk and Twilio
Configure the rules once, according to which the systems will work.
Transmit data at specified intervals from Freshdesk to Twilio.
Transmit data at specified intervals from Freshdesk to Twilio.
Data source: Freshdesk, available actions:
- Get CONTACTS (modified)
- Get CONTACTS (new)
- Get TICKETS (modified)
- Get TICKETS (new)
- Get TICKETS by stage (new)
Data receiver: Twilio, available actions:
- Send SMS
- Send VOICE MESSAGE via call
F.A.Q. on integration of Freshdesk and Twilio
How is integration of Freshdesk and Twilio carried out?
How long does the integration take?
Depending on the system you want to integrate, the setup time may vary from 5 to 30 minutes. On average, it takes 10-15 minutes.
How much does it cost to integrate Freshdesk with Twilio?
You don't need to pay for the integration, as all the functionality is available at all plans. You pay only for the amount of data transferred from one of your systems to another through our service. If you have a small amount of data per month, you can use a free plan and switch to a paid one, if necessary. More information about plans .
How many integrations are available in Apix-Drive?
At the moment, we have 268+ integrations beside Freshdesk and Twilio
Information about Freshdesk
The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More
Information about Twilio
The Twilio cloud platform provides an API for developers of communication services and applications, which includes not only software and technical infrastructure, but also communication services. The platform supports a variety of formats, including text messaging, SMS, audio-video calls, and chatbots. Twilio can be used as a cloud PBX for outgoing and incoming phone calls, SMS messages, and conference calls. The service helps automate calls using scripts, as well as record and save them, providing a flexible tariff system with payment only for the options used. More
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