Integration Freshdesk + Trello

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

The Trello app offers a set of tools for organizing projects in any field, for business clients there is an extended toolkit. Trello's organization structure is board-based. A board dedicated to a project or part of a project consists of lists, between which individual cards with information move. They can contain text information, links, pictures, etc. The organizer of the project has the ability to add individual users, thus distributing areas of work between them. Trello also enables its customers to use the service's capabilities through mobile applications for Android and iOS. More