Integration Freshdesk + Squarespace

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

Squarespace website builder service provides a set of tools for creating websites from scratch using a block builder or using ready-made design templates. It can be used to create sites of different types, including online shopping, blogs, portfolios, sites for restaurants, hotels and other activities. Squarespace includes its own website hosting, an option for choosing a domain name, connecting various extensions (online payments, reservations, personal accounts, etc.), analytics and reporting tools, SEO optimization and email marketing. Users can set up integration with a variety of third-party services, categorized by topic. More