Integration Freshdesk + ANT-Logistics

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

The ANT-Logistics transport management platform allows logistics companies to reduce the burden on managers with workflow automation solutions. The service is equipped with tools for calculating and planning routes, distributing orders between machines, optimizing costs and calculating profits. When calculating and distributing routes, the system takes into account more than 60 parameters, which allows minimizing risks. All transport movements are also monitored automatically, with constant informing of managers about the completion of deliveries, delays, processing of drivers and other events. More