Integration Freshdesk + Moosend

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

Moosend is a service for creating, managing and automating email marketing. With it, you can create mailings from scratch via drag and drop editor or use ready-made design templates. It allows you to automate various types of mailings, as well as personalize them using AI technologies. Through Moosend, you can also manage your contact base, generate leads, track subscriber behavior and key parameters of mailings. A / B testing tools and a wide range of integrations with third-party services are available, distributed across a number of thematic categories. More