Integration MakeForms + Freshdesk

The MakeForms service makes it possible to create different types of forms, quizzes, surveys, tests and studies. Users receive professional forms with a custom design and a high level of security without the need for special skills. Among the features of the platform are support for numerous fields, branding, conditional logic, sharing and embedding forms on third-party resources. Users can not only develop forms from scratch, but also use ready-made templates. MakeForms provides solutions for sales, marketing, real estate, finance, retail, customer service, tourism, HR, education, healthcare and other areas. More

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More