Integration Freshdesk + Corezoid

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

Corezoid cloud platform helps companies automate a number of business management processes. It allows them to manage dozens of communication channels and communicate with users automatically. Corezoid provides a built-in editor, debugger, hosting and process browser, as well as functionality for managing the IoT system and cloud computing. There are options for managing leads and interaction with customers, partners and employees, managing resources and dashboards, functionality for creating, hosting and managing messenger bots and marketplace processes. More