Integration Freshdesk + SMS-SMS

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

SMS-SMS is a platform with functionality for mass advertising and service mailings via SMS and Viber. Its tools are designed for businesses of various levels from a variety of industries: taxi and delivery services, online stores, fitness clubs, financial institutions, etc. Users have access to a wide range of tariffs and the option of testing mailing lists. In your personal account, you can create and launch a mailing list immediately after registration, generate reports, and study statistics. SMS-SMS offers a strong technical infrastructure and special conditions for large businesses. More