Integration Freshdesk + Mailjet

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

Mailjet is a service for creating, managing, analyzing and automating email newsletters. It includes a drag and drop newsletter builder, a gallery of responsive, customizable design templates with ready-made solutions for a variety of industries. Here you can also manage your contact base, segment your audience and personalize mailings. Mailjet provides functionality for statistics and analytics on a number of mailing parameters, supports auto-sending of a series of letters, A / B testing of mailings and comparison of campaigns, mailing through an SMTP relay and integration with more than 75 third-party services. More